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Case Studies > Quality Turnaround > Reinstating local authority contract which was withdrawn from care home

Scenario: Loose Court Care Home, Maidstone was issued with a zero star in November 2009 with Kent County Council placing a suspension on admissions. The home lost its contract around April 2010. The Provider assigned experienced internal and external resources to reinstate the contract without success. Outcome: The home was awarded the contract for placement of residents by Kent County Council in June 2011.

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Case Studies > Quality Turnaround > Successfully lifting CQC issued warning notices thus preventing enforcement action on the home/provider

Scenario: Kingsthorpe View Nursing Home is owned by HC One, a Top 5 care home operator in UK. It had a warning notice relating to “Assessing and monitoring the quality of service provision”. The home had not been “all compliant” with CQC regulations since around mid 2013. The home did not have a permanent manager in post and varying interim arrangements had been put in place by the provider. Outcome: CQC inspected within three weeks of taking up this assignment being taken up and found the provider to be compliant with the warning notice. The home was rated “Good” under...

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Case Studies > Quality Turnaround > Successfully appealing against CQC’s Notice of Proposal to cancel registration (residential dementia care home)

Scenario: Care Home L was owned by a medium sized care group and issued with a Notice of Proposal to cancel the home’s registration. The home had an institutional safeguarding alert raised against it by Kent County Council. The home was featured on the front page of Kent Messenger newspaper on two occasions. Outcome: CQC cancelled the Notice of Proposal and the safeguarding was removed. Today the home is trading at full occupancy with above average fee levels.

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Case Studies > Quality Turnaround > Successfully lifting suspensions on admissions (embargos) and “institutional level safeguarding alerts” across a number of counties

Scenario: A number of assignments were undertaken with 100% success rate spanning care homes with and without nursing. Homes had care quality issues which resulted in suspensions, almost always combined with “institutional abuse” safeguarding alerts (very often the highest level for a home). Often such situations present a risk of enforcement from CQC Counties covered include: West Sussex, East Sussex, Kent (East and West), Surrey (including Croydon and Kingston), Northamptonshire, Oxfordshire, Leicestershire (County only), Essex, Nottingham (City and County), Sheffield and Lancashire. Outcome: 100% success rate in lifting suspensions on admissions and institutional safeguarding alerts. The time taken varies from...

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Case Studies > Quality Turnaround > Successfully appealing against CQC’s Notice of Proposal to cancel registration (nursing home)

Scenario: Ashcroft House Nursing Home, Margate was owned by a medium sized care home group. The home was issued eight statutory notices from CQC and received a Notice of Proposal to cancel the home’s registrations in August 2010. Kent County Council had placed a suspension on admissions for around 18 months from June 2009 to December 2010. Outcome: The Notice of Proposal was cancelled in end November 2010. Kent County Council lifted the suspension on admissions in December 2010.

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