Scenario: Regal Care, a mid sized care group went into administration and BDO LLP, the administrators, appointed HCRS team members to manage the group. The group had several homes with quality and commercial concerns.
Outcome: The Group was managed for three years by the team and all quality issues were turned around and remained stable in that period. Occupancy improved from 430 to 500 before the Group was sold to another operator above market value. Management and staff turnover dropped significantly. Innovative solutions driven by technology were introduced to improve outcomes for residents. This enabled the Administrator to have their hands free of day to day involvement.