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Case Studies > Quality Turnaround > Successfully lifting CQC issued warning notices thus preventing enforcement action on the home/provider

Scenario: Kingsthorpe View Nursing Home is owned by HC One, a Top 5 care home operator in UK. It had a warning notice relating to “Assessing and monitoring the quality of service provision”. The home had not been “all compliant” with CQC regulations since around mid 2013. The home did not have a permanent manager in post and varying interim arrangements had been put in place by the provider.

Outcome: CQC inspected within three weeks of taking up this assignment being taken up and found the provider to be compliant with the warning notice. The home was rated “Good” under the new method of inspecting.


Scenario: Acacia Care Centre (a Nursing Home) is owned by HC One, a Top 5 care home operator in UK. It had a warning notice relating to “keeping, dispensing, safe administration and disposal of medicines”. The home had a very weak home manager in post.

Outcome: The warning notice was lifted around 2 months of taking up the assignment; the home was only inspected against the warning notice.


Scenario: Park Beck Care Home, St Leonards on Sea was issued with three warning notices by CQC in September 2011. A suspension from East Sussex County Council followed.

Outcome: These were lifted when the home was fully compliant in June 2012.


Scenario: Ashcroft Nursing Home, Margate (discussed previously) was inspected in September 2011 and was issued with three warning notices. The medium sized Provider was faced with major concerns regarding their ability to run this and other services around the country by CQC. The manager post subsequently became vacant.

The home was re-inspected within just five weeks and was deemed to be compliant with the warning notices. CQC made mention of the speed of turnaround at the home. The suspension from Kent County Council was lifted immediately afterwards.

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